General info & getting started

How do I get in touch with someone?

Your care team is always just a click, text, or call away. Remember, you can book a free service consultation and contact our team online via our free consultation booking link. Our goal is to make your educational journey more connected.

If you’re new to Parallel, feel free to reach out to our Care Specialists at: 

Tel: (914)377-5655  |  Email: specialist.team@parallellearning.com

What should I do if I am worried about my child’s development?

Don’t wait to see if your child "outgrows" any concerns you may have. Early intervention is essential to setting your child on the right path. Schedule a free consultation with a Parallel Care Specialist, and we’ll get your child toward a place of long-term well-being.

What’s the Parallel difference?

Parallel is on a mission to make learning assessments and educational support services more accessible and affordable. Thanks to the software we built for providers, we use their time much more efficiently, so families pay less without sacrificing quality. These tools also allow us to better tailor the assessment and educational support services to your student’s needs, save families time, and enable providers to focus on what’s important–caring for your child!

How do I get started?

Book a free 15-min consultation with one of our Care Specialists here! 

Our dedicated Care Specialists will be able to answer all your questions and help with planning your next steps. If you're ready to start today or have questions about pricing, insurance, or Parallel’s services our Care Specialists will help guide you through the process and answer your questions! You can also call us right away at: 914.377.5655

Getting to know Parallel's services

Why work with a Parallel learning specialist?

Our learning specialists specialize in working with students who have language-based learning differences, such as dyslexia as well as various learning differences. Using a multi-sensory approach, we incorporate auditory, kinesthetic, and visual activities to provide the necessary scaffolding needed to solidify foundational skills. Parallel specialists complete an interview and vetting process and have a strong background in education. 

We have a number of providers who are certified in Orton Gillingham, Wilson, and/or the Barton method as well as hold a Master’s in the relevant fields such as math, literacy, and/or special education. Our math specialists use a multi-sensory model that includes teaching math concretely, representationally, and symbolically and pull from resources such as Touch Math and from the ASDEC organization to tailor their approach.

What’s an IEP?

Our evaluations can serve as a diagnostic guide in drafting IEP's based on the findings of the evaluation and recommendations provided. 

 An Individualized Education Program (IEP) is a legal document that outlines the services and supports your child needs to access a free and supportive public education. Families and schools meet together to develop the plan, then use it to create a program individualized to your child's specific needs

Am I a good fit for telehealth assessments at Parallel?

Telehealth assessments are not recommended for clients under the age of 7, nonverbal clients, or clients seeking testing for a potential diagnosis of autism. We also do not provide assessment services for court-mandated requirements.

Do you offer psychoeducational assessments for adults?

Yes! Our assessments are completed via telehealth by a licensed psychologist that identifies a client's strengths and weaknesses.

What is a behavioral/mental health assessment?

A comprehensive behavioral/mental health assessment by a licensed psychologist identifies a client's strengths and weaknesses and helps identify what is likely underlying any difficulties they are having.

 

Behavioral/mental health testing (typically) includes measures of social-emotional functioning, behavioral surveys, and tests of emotion regulation, diagnostic interviews, and measures behavior and mental health.

What is the process of a psychoeducational evaluation at Parallel?

Parallel’s evaluation services include an Initial Clinical Interview, an average of around three 2-hour testing sessions (this is individualized and can sometimes be more or less), Report Writing, & Feedback Session. 

What are the goals of a psychoeducational evaluation?

When there are questions about a student’s academic progress, behavior, and mental health, an assessment can help gain a better understanding of a student’s profile. 

The goal of an evaluation is to provide: 

  • An understanding of your child’s strengths and areas for growth
  • An understanding of your child’s learning processes
  • An understanding of what is reasonable to expect from your child
  • An understanding of what your child’s needs may be in the future
  • Suggestions for what you can do to help your child
  • Recommendations for educational programming, including accommodations/ modifications for the classroom and on standardized tests 
What are the technology requirements?

Given that all sessions are virtual, it’s incredibly important that you have the equipment needed for successful sessions. Most sessions can be joined from a personal computer or tablet (no phones/no school-issued devices). We do ask that you use a Google Chrome web browser and ensure you have a stable internet connection. For assessments, you must use a laptop computer and have an external mouse (a built-in laptop trackpad can’t be used for some of the tests).

Why try executive function coaching?

With the help of Parallel’s trained executive function coaches, students are equipped with tools to build and strengthen their executive function skills. The goal of a coach is for their students to gain confidence in becoming independent learners and problem solvers by building upon study skills, organization, time management, task analysis, and prioritization. Parallel coaches are verified through an intensive interview and vetting process. Our coaching is individualized for each student, helping them succeed in school, at work, at home, and in all aspects of life.

How does skill-based tutoring help?

Our learning specialists specialize in working with students who have language-based learning differences, such as dyslexia. These learners benefit from multisensory structured language education (MSLE). Our approach includes auditory, kinesthetic, and visual activities to provide the necessary scaffolding needed to solidify foundational skills. Parallel specialists complete an interview and vetting process, are certified by programs such as Orton-Gillingham, Wilson, Spire & Barton and have a strong background in education.

What is skill-based Tutoring?

Skill-based tutoring is designed to support a child's learning differences or disabilities by building strong foundational learning skills. Our learning specialists center their interventions around a child's strengths, challenges, and needs, specifically in the areas of reading, writing and math. Desired outcomes of skill-based tutoring include improved performance at school, the development of new skills and strategies, filling in any learning gaps and strengthening essential and foundational academic skills.

What is a psychoeducational assessment?

A comprehensive learning assessment by a licensed psychologist identifies a client's strengths and weaknesses and touches on their neuropsychological, developmental, and behavioral abilities.

Psychoeducational Testing (typically) includes IQ, attention, behavior, & academic achievement, requiring multiple testing sessions to complete.

What is the timeline for assessment turnaround?

Our evaluations are individualized to each client, and clients book their own sessions, so the timeline can vary. On average, the Clinical Interview (first appointment) is scheduled within about 2 weeks. Typically, around 3-4 testing sessions are then scheduled, whenever they are convenient for the client! Once all the information is returned (forms, completed testing sessions. etc.), it takes about 2 weeks to schedule the feedback session.

Insurance & billing

Can I use my FSA/HSA funds to pay for Parallel services?

Parallel can accept HSA/FSA debit cards as a form of payment or provide a superbill for FSA/HSA reimbursements if the services provided are covered under your FSA/HSA plan. While Parallel's clinical services (speech language therapy, behavioral therapy, and comprehensive psychological evaluations) often qualify for FSA/HSA spending, please contact your FSA/HSA plan to determine and confirm eligibility of services.

What is your service subscription cancellation policy?
  • Payment Schedule: You will be billed monthly for your service package. 
  • Subscription Change Policy: Should you want to change your subscription, email care@parallellearning.com at least 2 business days before your next billing date and they will be happy to update your plan. 
  • Subscription Cancellation Policy: You can cancel your subscription at any time by emailing care@parallellearning.com. Please note that we will not refund any prepaid amount toward monthly sessions or sessions that were not used.
  • Session Cancellation Policy: The session will be forfeited if you no-show or cancel within the 24-hour no-cancellation period.
  • Make-up Session Policy: If you miss a session due to an emergency, we’ll allow you 1 free make-up session. If this make-up session is missed, it can’t be rescheduled.
What are your assessment payment & cancellation policies?
  • Payment Schedule: The initial Assessment Deposit is fully refundable up until 24-hrs before your 1st session (1st session must be within 30 days of deposit payment. Deposit is no longer refundable after 30 days). Balance is due 1 day after 1st session to begin the testing process and is non-refundable at that time.
  • Cancellation/No-Show Policy: You will be charged a $100 late cancellation fee if you no-show or cancel within the 24-hour no-cancellation period.
How do packages for support services work (tutoring, EFC, therapy services)?

You have access to either 4,8, or 12 sessions per month - this number is based on the package you purchased. You will be billed monthly for these services. 

For example, if you purchase your package on the 15th of the month, your billing cycle will run on the 15th of every month. Be sure to book your sessions as recurring sessions with your provider to ensure you're on track to follow your package. Unused sessions can not be transferred between months. 

If you would like to change your subscription, please email care@parallellearning.com at least 2 business days before your next billing date.

I have insurance. Why am I being asked to pay?

At this time, Parallel is out-of-network, and we don't accept insurance directly. Our clients pay for services in total upfront, and then we can provide a superbill on request that you can submit to your insurance carrier. To confirm coverage, speak with your carrier using our Insurance Reimbursement Guide here.

Are Parallel’s services covered by Insurance?

At this time, Parallel is out-of-network, and we don't accept insurance directly. Our clients pay for services in total upfront, and then we can provide a superbill on request that you can submit to your insurance carrier. Services that may be eligible for reimbursement include:

  • Psychoeducational Evaluations (Please note: academic portions of the evaluation and pure learning-related evaluations are typically not covered by insurance at all.) 
  • Behavioral Therapy
  • Speech Language Assessments & Therapy

Before getting started, contact your insurance carrier to confirm your coverage by using our Insurance Reimbursement Guide here. Please note that learning services, pure learning evaluations, and Executive Function Coaching aren’t typically covered by insurance.

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