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Date of Last Revision: August 31, 2021
These Terms of Service (these “Terms”) are a binding agreement between you, for yourself and on behalf of your minor child who may use the Services (“User” or “you”), Parallel Learning BehavioralHealth, P.C. and its associated behavioral health practices (collectively, “Psychology Group”), and Parallel Learning, Inc., a Delaware corporation ("Parallel”and, collectively with the Psychology Group, “we,” “us,”“our,”).Parallel makes available a telehealth platform that provides services to you that are described in more detail in these Terms (the “Parallel Services”).The Psychology Group uses the Platform in its performance of online behavioral health consultations (the “Telehealth Consultations”) between Psychology Group healthcare professionals (individually the “Provider” and collectively the “Providers”) and their patients pursuant to these Terms (collectively, the “Telehealth Services” and, together with the Parallel Services, the “Services”).
These Terms govern your access to and use of the Services. Note that Section 24 entitled “Governing Law; Dispute Resolution; Arbitration;Venue” contains a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.
Please read these Terms carefully. By clicking “I Accept” or by accessing or using our Services, you acknowledge that you have read, understood and agree to be bound by and comply with these Terms. If you do not agree with these Terms, you are not authorized to access or use the Services or any information contained within the Services for any purpose.
We may revise these Terms from time to time. Any material changes to these Terms will be in effect as of the “Date of Last Revision” referenced in these terms. You should review these Terms from time to time and we will endeavor to provide you with reasonable notice when we make material changes to these Terms. Your continued use of our Services after such changes will constitute your acceptance and agreement to such changes.
2. IMPORTANT NOTICES AND DISCLAIMERS
The Services are not intended for use in the event of an emergency. If you believe you may have a medical emergency, call 9-1-1 or your local emergency medical system immediately. We cannot guarantee response times if you choose to use the Services in the event of a medical emergency.
The Telehealth Services are provided by licensed Providers that are employed or contracted through the Psychology Group. You rely on any content, lab results, technique ideas, or suggestions accessed through the Services at your sole discretion and risk. You should talk to your Provider or other healthcare practitioner for diagnosis and treatment. The Services are not a substitute for the expertise, skill, knowledge, or judgement of healthcare practitioners.
Parallel does not recommend or endorse any specific drugs, tests, healthcare providers, products, procedures, opinions, “off-label” drug uses, or any other information that maybe provided through our Services.
3. OUR SERVICES
Parallel’s Services facilitate the exchange of information, content, and services between you and your Provider. The Services may include, for example: (a) administrative support in connection with scheduling, communications, and payment for healthcare services you receive from your Provider; (b) administrative support in connection with coordinating optional fulfilment and payment for diagnostic testing and prescription medications ordered or prescribed by Providers (if applicable); (c) telecommunications and technology support for using the Services as a means of direct access to Providers provided by affiliated professional entities for communication, consultations, assessments, and treatment by Providers; and (d) providing individuals with resources and information related to health care and wellness.Parallel’s Services enable you to (1) communicate with psychologists and other healthcare providers who are licensed in one or more U.S. states via Telehealth Consultations regarding non-emergency behavioral health-related issues. Parallel is not responsible for monitoring such information and communications, and is not a party to the interactions that may occur between you and your Provider. The Psychology Group is responsible for all patient care and patient communication.The Parallel Services might not function as intended. You should not and must not rely on the Parallel Services as your primary tool for communicating, gathering, storying, updating, sharing, or assessing your health information, including changes to your health status. By using the Parallel Services, you assume full responsibility for your use of the Services and agree that we are not responsible or liable for any claim, loss, or damage arising from use of the Parallel Services.
4. YOUR RELATIONSHIP WITH PARALLEL
Parallel, does not provide any psychology or other healthcare services. All psychology and healthcare services are provided by the Psychology Group. Rather, Parallel provides a technology platform for you to access health care Services by individualProviders employed or contracted with the Psychology Group to obtain access to additional information, which you may or may not choose to utilize in planning your health care and wellness.The health and wellness resources made available through our Services are not a substitute for direct in-person health care services in all cases. The decision to focus on diagnosis, treatment recommendations, or both, rests with you and the Provider. You understand that by coordinating and in certain cases consulting with the Psychology Group or an affiliated Provider through theServices, you are not entering into a provider-patient relationship with Parallel.
6. AVAILABILITY; LOCATION; APPOINTMENTS
Certain of ourServices, including Telehealth Consultations, are currently only available to individuals located in certain states (“States Where We Operate”). For the current list of States Where We Operate, please visit this page.
You certify that you are physically located in the state you select in the Services as your current location at the time of any Telehealth Consultation. Your ability to access and use the Services is conditioned on the truthfulness of this certification. The Providers that you access through the Services rely upon this certification in order to interact with you. If your certification is in accurate, you agree to indemnify us and the Providers with whom you interact from any resulting losses, damages, costs, or expenses.
When scheduling an appointment with a Provider, you will be required to provide a Payment Method. If you choose to cancel your scheduled appointment, you must do so at least 24 hours in advance of the scheduled appointment time. Should you choose to cancel your scheduled appointment within 24 hours of the scheduled appointment time, we may assess a reservation fee of up to the full cost of the canceled appointment.
7. ELIGIBILITY FOR SERVICES
By using the Services, you represent and warrant that you:
• are located in a State Where We Operate (depending on the type of Services).
• have not been previously suspended or removed from the Services, or engaged in any activity that could result in suspension or removal from the Services; and
• have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.
If you are accessing or using our Services on behalf of another person or entity, including if you are accessing or using our Services on behalf of a minor under the age of 18 of whom you are the parent or legal guardian, you represent that you are authorized to accept these Terms on that person or entity’s behalf and that the person or entity agrees to be responsible to us if you or the other person or entity violates these Terms.
8. REQUIREMENTS FOR USE
You must have compatible computing and/or mobile devices, access to the Internet, and certain necessary software in order to use the Services. Fees and charges may apply to your use of the mobile services and to the Internet.
9. REGISTRATION AND USER ACCOUNTS
Although certain parts of the Services are accessible by any individual, you are obligated to register with Parallel and create an account (“Account”) in order to access the Telehealth Services. The Telehealth Services are available only to users who have registered with Parallel and to other persons affiliated with Parallel who have been granted Accounts with usernames and passwords (“Secure Users”). If you are a Secure User, you agree to provide information that is accurate, complete and correct, and to accurately maintain and update any information about yourself that you have provided to Parallel. If you do not maintain such information accurately, or if Parallel has reasonable grounds to suspect as much, Parallel has the right to suspend or terminate your Account and your use of the Services. You also agree to immediately notify Parallel of any unauthorized use of your username, password or any other breach of security that you become aware of involving or relating to the Services by emailing Parallel at firstname.lastname@example.org. Parallel may take any and all actions it deems necessary or reasonable to maintain the security of the Services and your Secure User Account.
You agree to keep confidential your username and password and to exit from your Secure User Account at the end of each session. You are responsible for all activities that occur under and through your Account and for maintaining the confidentiality of your password. You are responsible for changing your password promptly if you think it has been compromised. You may not transfer or share your password with anyone, or create more than one Account. You may not use anyone else’s Account at any time. Parallel explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section. You acknowledge and agree that: (1) all or any part of the Services may not be accessible at any time, for any period, or for any reason; and (2) Parallel will not be liable if for any reason all or any part of the Services are unavailable at any time or for any period.
10. ELECTRONIC COMMUNICATIONS
By creating an Account, you consent to receive electronic communications from Parallel, the Psychology Group and Providers related to the Services (e.g., via email, text message, or by posting notices to the Services). These communications may include notices about your Account, information from your Providers, payment authorizations, password changes, and other transactional or administrative information. You agree that any notices, agreements, disclosures or other communications sent through the Services electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. It is your responsibility to monitor these communications. You acknowledge and agree that you will not hold us or any Parallel affiliate liable for any loss, injury, or claim of any kind resulting from your failure to read these communications or for your failure to comply with any treatment recommendations contained in these communications. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.
11. MOBILE SERVICE CHARGES
If you use the Services on a mobile device, or if you send or receive electronic communications to or from us on a mobile device, your wireless carrier may impose data and/or other charges, and you understand and agree that you will be solely responsible for any and all such charges from your wireless carrier.
12. SPECIAL CONSENT TO TELEHEALTH SERVICES
Telehealth involves the delivery of health care services using electronic communications, information technology, or other means between a health care provider and a patient who are not in the same physical location. Telehealth may be used for diagnosis, treatment, follow-up and/or related patient education, and may include, but is not limited to:
• Electronic transmission of medical records, photo images, personal health information, or other data between a patient and health care provider;
• Interactions between a patient and health care provider via audio, video, and/or data communications; and/or
• Use of output data from medical devices, sound, and video files.
The electronic systems used in the Services will incorporate network and software security protocols designed to protect the privacy and security of health information and imaging data, and will include measures designed to safeguard the data to ensure its integrity against intentional or unintentional corruption.
The Psychology Group and affiliated Providers use the Services to provide advice and treatment to you during Telehealth Consultations. Your Provider may not have the benefit of information that would be obtained by examining you in person and observing your physical condition, in each instance. Therefore, your Provider may not be aware of facts or information that may affect his or her opinion regarding a potential diagnosis or treatment recommendation. To reduce the risk to you of this limitation, Parallel strongly encourages you to provide all relevant information and discuss any and all diagnosis and treatment options with your Provider. Moreover, a Provider may be limited by state law in prescribing certain medications to you without first conducting an in-person physical examination. By deciding to engage the Telehealth Services and participate in Telehealth Consultations, you acknowledge and agree that you are aware of these limitations and agree to assume the risk of these limitations. Furthermore, you agree and accept that: (i) any diagnosis you may receive is limited and, in some cases, provisional; (ii) the Telehealth Services are not intended, in all cases, to replace a full medical evaluation or an in-person visit with a health care provider; (iii) a Provider acting through the Services may not have important information that is usually obtained through a “hands-on” physical examination; and (iv) the absence of a physical examination may affect the Provider’s ability to diagnose any potential condition, disease or injury.
For more information regarding the health care services offered by health care providers utilizing the Services, please visit the Parallel Learning website.
13. PAYMENT AND BILLING INFORMATION
By providing a credit card or other payment method that we accept, you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your Service and/or prescription order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any payment method problems before we proceed with your transaction. If you want to change or update your payment method information, you can do so at any time by logging into your Account; provided that such change will be effective only for future Services.
You acknowledge that the amount billed may vary due to promotional offers, preferences you select, or changes in applicable taxes or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount.
You and Parallel agree that the payment method you submit may be used automatically by Parallel or its payment processors for any of your responsibilities for payment. If a credit card account is being used for a transaction, Parallel may obtain pre-approval for an amount up to the amount of the payment.
14. INTELLECTUAL PROPERTY; LIMITED LICENSE
Certain names, logos, and other materials displayed in and through the Services may constitute trademarks, trade names, service marks or logos (“Marks”) of Parallel, Psychology Group or their respective affiliates. You are not authorized to use any such Marks without our express written permission. Ownership of all such Marks and the goodwill associated therewith remains with us or our affiliates.
Subject to your compliance with these Terms, we hereby grant to you a personal, limited, revocable, non-exclusive, and nontransferable right to view, download, access, and use the Services in the States Where We Operate and to use the Services solely for your personal and non-commercial use and only as permitted under these Terms. No other right, title, or interest in or to the Services is transferred to you, and all rights not expressly granted are reserved by us or our licensors. We reserve the right, in our sole discretion, to deny or suspend use of the Services to anyone for any reason.
15. USER-SUBMITTED MATERIAL AND INFORMATION
Our Services may allow you to upload, store and share content, including messages, text and other materials (collectively, "User Content").
If you supply or transmit any User Content via the Services, you represent and warrant to us that you have the legal right necessary to grant us the license described above, and that such material will not violate any law or the rights of any person or entity (including without limitation copyright, trademark, patent, trade secret, or other intellectual property right, or moral right or right of publicity).
Any User Content uploaded or sent privately to a Provider is the sole responsibility of the person that submitted it. Although Parallel reserves the right to review or remove all User Content on the Services, we do not necessarily review all of it. As such, we do not take responsibility for any User Content provided through the Services.
16. ACCESS RIGHTS AND PROHIBITED USE
You agree to use the Services in accordance with all applicable local, state, national and foreign laws, treaties, and regulations. You will not violate any contract, intellectual property or other third-party right or commit a tort, and you are solely responsible for your conduct while accessing or using our Services. In addition, without limitation, you will not, directly or indirectly, do any of the following while using or accessing the Services:
• impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
• use the Services to violate any local, state, national or international law;
• reverse engineer, disassemble, decompile, or translate any software or other components of the Services;
• distribute, input, upload, transmit, or otherwise run or propagate any virus, application, Trojan horse, or any other harmful computer code that could damage or alter a computer, portable device, computer network, communication network, data, or our Services, or any other system, device, or property;
• access or use the Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party;
• license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or related materials in any way;
• use or access the Services to create or develop competing products or services or for any other purpose that is to Parallel’s detriment or commercial disadvantage;
• take any action or use the Services in any manner which could damage, destroy, disrupt, disable, impair, overburden, interfere with, or otherwise impede or harm in any manner our Services or any content, in whole or in part;
• disrupt, interfere with, violate the security of, or attempt to gain unauthorized access to our Services or any computer network;
• bypass, breach, avoid, remove, deactivate, impair, descramble, or otherwise circumvent any security device, protection, or technological measure implemented by Parallel or any of our service providers to protect our Services;
• remove, delete, alter, or obscure any trademarks, specifications, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from our Services or any content made available to you on or through our Services;
• use any manual process or automated device to monitor or copy any content made available on or through our Services for any unauthorized purpose except as permitted by this section;
• copy, duplicate, download, store in a retrieval system, publish, transmit or otherwise reproduce, transfer, distribute, store, disseminate, aggregate, use as a component of or as the basis for a database or otherwise use in any form or by any means any data, text, reports, or other materials related to Parallel or third-party content from the Services;
• otherwise use the Services in any manner that exceeds the scope of use granted above; or
• encourage or enable any other individual to do any of the foregoing.
These Terms will remain in full force and effect as long as you continue to access or use the Services. Your permission to use the Services automatically terminates if you violate these Terms.
18. MODIFICATION OF SERVICE
We reserve the right at any time and for any reason to modify, or temporarily or permanently discontinue, the Services or any portion thereof, with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.
19. LINKS TO THIRD-PARTIES
The Parallel Services may include links to third-party websites, resources and advertisements (collectively, “Third Party Sites”). We are not responsible or liable for the availability or accuracy of, and Parallel does not endorse, sponsor, or recommend any Third Party Sites or the content, products, or services on or available from such Third Party Sites. Your use of Third Party Sites is at your own risk, and Parallel and its affiliates will not be liable for any of losses arising out of or relating to Third Party Sites.
20. DISCLAIMER OF WARRANTIES
YOU EXPRESSLY AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED THROUGH THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. PARALLEL, PSYCHOLOGY GROUP AND THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, MANAGERS, PARTNERS, MEMBERS, EMPLOYEES, AND AGENTS (COLLECTIVELY “RELATED PERSONS”) MAKE NO REPRESENTATIONS OR WARRANTIES AND EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO, ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NONINFRINGEMENT, TITLE, AVAILABILITY, SECURITY, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA, FREEDOM FROM VIRUSES OR MALWARE, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, SEQUENCING OR SPEED OF DELIVERY OR SYSTEM INTEGRATION. WE MAKE NO WARRANTIES OR REPRESENTATIONS THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES.
TO THE FULLEST EXTENT OF APPLICABLE LAW, NEITHER PARALLEL NOR THE OTHER RELATED PERSONS WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SERVICES. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY OR USEFULNESS OF THE SERVICES. FURTHERMORE, PARALLEL DOES NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, OR FREE FROM ERROR, DEFECT, LOSS, DELAY IN OPERATION, CORRUPTION, CYBER ATTACK, VIRUSES, INTERFERENCE, HACKING, MALWARE, OR OTHER SECURITY INTRUSION, AND PARALLEL DISCLAIMS ANY LIABILITY RELATING THERETO.
YOU UNDERSTAND AND AGREE THAT ANY CONTENT, MATERIAL AND/OR INFORMATION OBTAINED THROUGH THE USE OF THE SERVICES ARE USED AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR MOBILE PHONE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT, MATERIAL AND/OR INFORMATION.
21. LIMITATION OF LIABILITY
YOU UNDERSTAND THAT TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL PARALLEL, THE OTHER RELATED PERSONS OR THEIR RESPECTIVE LICENSORS (“PARALLEL PARTIES”) BE LIABLE TO YOU OR TO ANY PARTY FOR ANY CLAIMS, LIABILITIES, LOSSES, COSTS OR DAMAGES UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), CONTRACT, WARRANTY, STATUTE OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE OR DATA, SERVICE INTERRUPTION, COMPUTER OR MOBILE PHONE DAMAGE, OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS, INCLUDING DEATH, ARISING OUT OF OR IN CONNECTION WITH ANY ACCESS, USE OF (OR INABILITY TO USE) ANY SERVICES, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. THIS IS TRUE EVEN IF PARALLEL OR RELATED PERSONS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
To the fullest extent permitted under applicable law and to the extent any aspects of this section are not enforceable, in no event shall the maximum aggregate liability of the Parallel Parties (jointly) arising out of or in any way related to access or use of the Services or Parallel Content, exceed $100.00 USD. The foregoing limitations shall apply even in the event your remedies hereunder fail of their essential purpose, and the foregoing shall constitute the Parallel Parties’ sole liability and obligation in respect hereof, regardless of the form of action, whether based in contract, tort (including, but not limited to, simple negligence, whether active, passive or imputed), or any other legal or equitable theory.
Parallel is not liable to any person or user for any harm caused by the negligence, misconduct or any other acts or omissions of a Provider providing health care services.
To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
You agree to indemnify, defend, and hold harmless Parallel, its affiliates (including without limitation all affiliated professional entities), subsidiaries, and their directors, officers, employees, contractors, licensors, suppliers, representatives, proprietors, partners, shareholders, servants, principals, agents, predecessors, successors, assigns, accountants, and attorneys harmless from and against any and all third-party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, reasonable attorneys’ fees, litigation expenses, and accounting fees), relating to or arising from, or alleged to arise from, your use of materials or features available through our Services in an unauthorized manner, fraud, violation of law, or willful misconduct, or any breach by you of these Terms.
To the fullest extent permitted by applicable law, you release Parallel and the other Parallel Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including, but not limited to, claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If you are a California resident, you hereby waive any rights you may have under California Civil Code § 1542, which provides that “a general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party,” as well as any other statute or common law principles that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
24. GOVERNING LAW; DISPUTE RESOLUTION; ARBITRATION; VENUE
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND PARALLEL TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM PARALLEL.
These Terms and your use of the Services shall be governed by the laws of the State of Delaware, without giving effect to the principles of conflict of laws.
Binding Arbitration. Except for any disputes, claims, suits, actions, causes of action, demands or proceedings (collectively, “Disputes”) arising out of or related to an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, you and Parallel agree (a) to waive your and Parallel’s respective rights to have any and all Disputes arising from or related to these Terms, or the Services, resolved in a court, and (b) to waive your and Parallel’s respective rights to a jury trial. Instead, you and Parallel agree to arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court).
No Class Arbitrations, Class Actions or Representative Actions. You and Parallel agree that any Dispute arising out of or related to these Terms or the Services is personal to you and Parallel, and that such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. You and Parallel agree that there will be no class arbitration or arbitration in which an individual attempts to resolve a Dispute as a representative of another individual or group of individuals. Further, you and Parallel agree that a Dispute cannot be brought as a class or other type of representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals. The arbitrator does not have the power to vary these class action waiver provisions.
Federal Arbitration Act. You and Parallel agree that these Terms affect interstate commerce and that the enforceability of this Section shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable law.
Process. You and Parallel agree that (a) any arbitration will occur in the County of New Castle, Delaware or telephonically; (b) arbitration will be conducted confidentially by a single arbitrator in accordance with the American Arbitration Association’s (“AAA”) Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth herein (“AAA Rules”), which are hereby incorporated by reference, and (c) that the seat of the arbitration shall be the County of New Castle, Delaware and that state or federal courts of Delaware and the United States have exclusive jurisdiction over any litigation in aid of arbitration and the enforcement of any arbitration awards.Authority of Arbitrator. As limited by the FAA, these Terms and the applicable AAA rules, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. Notwithstanding any other provision of this Section, any and all issues relating to the scope, interpretation and enforceability of the class action waiver provisions contained in this Section, are to be decided only by a court of competent jurisdiction, and not by the arbitrator.
26. NO WAIVER
No waiver by Parallel of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Parallel to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
27. NO AGENCY RELATIONSHIP
Nothing in these Terms or in the Services create any partnership, joint venture, employment, or other agency relationship between us and you. You may not enter into any contract on our behalf or bind us in any way.
You may not assign any of your rights under these Terms, and any such attempt will be null and void. Parallel and their affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of the business of Parallel is transferred to another entity by way of merger, sale of its assets or otherwise.
You agree that any violation, or threatened violation, by you of these Terms will cause us irreparable and unquantifiable harm. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.
30. DIGITAL MILLENNIUM COPYRIGHT ACT
Parallel reserves the right to remove any content or any other material or information available on or through our Services, at any time, for any reason. Parallel otherwise complies with the provisions of the Digital Millennium Copyright Act (“DMCA”) applicable to Internet service providers (17 U.S.C. § 512, as amended), and responds to clear notices of alleged copyright infringement. This Section describes the procedure that should be followed to file a notification of alleged copyright infringement with Parallel.
Notification of Claimed Copyright Infringement. If you have objections to copyrighted content or material made available on or through our Services, you may submit a notification to our Designated Agent at the following address: email@example.com
Any notification to Parallel under 17 U.S.C. § 512(c) alleging copyright infringement must include the following information:
• An electronic or physical signature of the person authorized to act on behalf of the owner of the exclusive right being infringed;
• An identification of the copyrighted work or other intellectual property that you claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
• An identification of the content or material that you claim is infringing and where it is located on our Services;• Information sufficient for Parallel to contact you, such as your address, telephone number, and/or email address;
• A statement by you that you have a good-faith belief that the use of the content or material of which you are complaining is not authorized by the copyright owner, its agent, or the law; and
• A signed statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright owner or authorized to act on the copyright owner’s behalf.